DIRECTV is looking to transform the way they serve their customers through digital first experiences and omni-channel ecosystems, and they need a customer-first, innovative, and results driven individual to join their Digital Services Team.
Requirements
- Experience in digital product management (ex. web, virtual assistance (VA), app, social messaging, asynchronous/synchronous chat, IVR, etc.).
- Proficient in translating business strategy and analysis into consumer facing digital products.
- Solid technical background with understanding and/or experience in software development and web technologies.
- Demonstrated experience with full product life cycle management.
- Working knowledge of customer journey mapping techniques.
- Proficient in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, Quantum Metric.
- Working knowledge of voice of the customer (VoC) survey applications (Qualtrics, Medallia, etc.).
Responsibilities
- Ideate and deliver digital first experiences that seamlessly integrate into an omni-channel ecosystem.
- Collaborate with other product managers, customer care, IT, finance, and marketing to translate customer need into initiatives that promote customer success and business efficiency.
- Define the opportunity and measures of success for concepts you identify and partner with technology teams to develop.
- Prioritize and construct business cases that secure funding.
- Manage product roadmaps by optimizing customer and business value.
- Define solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams.
- Develop strategies and quantify the competitive performance of the organization's operations and/or markets, evaluate the potential impact of changes and report out forecasts that affect the industry.
Other
- MBA
- Ability to prepare and present business cases for new products/services.
- Demonstrated ability to lead, influence, and persuade others.
- Strong interpersonal skills and communication skills (oral, written and presentation).
- Must have full U.S. work authorization now and in the future
