Holland America Line is looking to improve operational efficiency and onboard programming through process improvements and automation for their Entertainment & Enrichment department.
Requirements
- Knowledge of user experience and design, process improvement and continuous improvement.
- Proficiency in Airtable and MS office Suite including Word, Excel, Powerpoint, Outlook & MS Teams.
- The types of duties the students will perform will vary and may require some technical tasks, projects and/or work that may require specific proficiencies, technical abilities and/or computer skills.
Responsibilities
- Building interfaces in Airtable for shipboard and shoreside use.
- Organizing and streamlining Entertainment Standard Operating Procedures (SOPs) and content management.
- Identifying process inefficiencies and collaborating with managers to build effective workflows to define clear and streamlined processes.
- Assist in building an inventory tracking for prizes, library books, bridge, art & craft, celebrated holiday and parties where décor is needed, in Airtable.
- Collaborating with and assisting department leadership with operational matters and project management, as requested.
Other
- Eligible candidates are enrolled in a four-year accredited undergraduate program (where they are at least a rising junior) or in a graduate/Ph.D. program and have a GPA of 3.0 or higher.
- MUST NOT be a graduating senior in the summer 2026.
- Ability to work independently and in a group environment with excellent communication skills, strong interpersonal and team working skills.
- Ability to prioritize and maximize efficiency.
- Well organized and able to communicate effectively with colleagues and managers.
- Hospitality Management, Business or Computer Science
