Spectrum is looking to identify business intelligence and automation opportunities through the analysis of Network Operations Center (NOC) operational and systems data to simplify and improve the performance of the Spectrum Business Network Operations Center.
Requirements
- CCNA or other relevant certification a plus
- Basic analytical and problem solving skills
- Proven ability to develop and review root cause metric and reporting initiatives
- Basic knowledge of applicable data privacy practices and laws
- Demonstrated a basic knowledge of NOC performance metrics
- Basic knowledge of MetroEthernet and Optical technologies, preferably HFC Broadband used for service delivery by Cable MSO’s
- Experience with Phython
Responsibilities
- Compile and analyze various network monitoring, trouble ticket and other NOC information sources.
- Identify methods to resolve or normalize data despencies.
- Identify actionable insights within the NOC operation and collaborate on business improvement initiatives.
- Coordinate data gathering, report creation, and other activities to support an outcome of identifying Business Intelligence.
- Maintain awareness of current and historical NOC performance.
- Coordinate and develop business automation solutions within the SBNOC.
- Review and submit reports and other data as required by leadership and conduct a continuing evaluation.
Other
- Must be currently enrolled in an accredited College or University graduating with a bachelor’s degree between December 2026 - May 2027
- Must have at least a 3.0 GPA or greater in current program
- Ability to travel locally to Spectrum intern development events and activities throughout the program
- Authorization to work in the U.S. without restrictions or need for future sponsorship
- Excellent interpersonal skills
