45Drives is transforming data storage with cutting-edge, cost-effective open-source solutions for organizations around the globe. What others say is impossible, we make possible.
Requirements
- Linux (Rocky, Ubuntu) and networking/server hardware knowledge
- Proxmox, ZFS, and Ceph
- DokuWiki
Responsibilities
- Resolve customer service tickets related to configurations, warranty RMAs, and technical issues using Linux (Rocky, Ubuntu) and networking/server hardware knowledge.
- Assist with internal and open-source research and development, including software integrations, prototype testing, and experimenting with new technologies.
- Support the setup and maintenance of virtualization and storage environments using tools such as Proxmox, ZFS, and Ceph.
- Participate in daily standups, weekly one-on-ones, and department meetings.
- Communicate effectively via email, video conferencing, chat, and calendars.
- Create and update technical documentation and troubleshooting procedures using tools like DokuWiki.
- Receive mentorship and constructive feedback from Technical Service Leads and Data Storage Specialists.
Other
- Develop Technical Proficiency in Data Storage Systems
- Strengthen Problem-Solving and Troubleshooting Skills
- Build Effective Communication and Collaboration Skills
- Gain Practical Experience in Research & Development
- Understand the Full Lifecycle of Technical Support and Solutions Delivery
- Thinks critically and enjoys dissecting technical problems to understand the root cause
- Communicates clearly and confidently—whether writing technical documentation, updating a ticket, or participating in team discussions
- Learns quickly and isn’t afraid to ask questions, troubleshoot unfamiliar systems, or suggest new solutions
- Brings a positive, can-do mindset to collaborative work and enjoys being part of a tight-knit technical team
- Takes ownership of your responsibilities and follows through with consistency and integrity
- Shows curiosity about data storage, infrastructure, and open-source technologies
- Is excited by the idea of making a real contribution to meaningful projects and growing your skills in a hands-on environment
