The business problem is to provide technical support and develop technical solutions for Zero Touch Services (ZTS), addressing operational requirements and assisting R&D teams in creating detailed operational requirements for ZTS products.
Requirements
- At least 5+ years of experience in understanding complex distributed systems and/or system software
- Knowledge about ZTS or other relevant telco cloud automation products and you are able to start customer engagements after short ramp-up period
- Experience also in Ops side of DevOps, preferably in SaaS and CaaS environments and applications is a benefit.
- Support in troubleshooting and performance optimization of analytics workloads.
- Good understanding of virtualization platforms used in private cloud and/or modern server hardware
- Experience in using open-source solutions, a track record of open-source contributions is highly valued
- Observability, Serviceability, Operability topics are daily topics for you and understanding “Golden signals” in this area is no-brainer for you
Responsibilities
- Collaborate with enterprise and technical support teams (L1-L4), business owners, and customers to address operational requirements and provide technical support.
- Assist R&D teams in creating detailed operational requirements that meet functional and non-functional needs, quality standards, and legal criteria.
- Directly engage in customer projects, manage these projects, and offer development support to ZTS R&D.
- Support in troubleshooting and performance optimization of analytics workloads.
- Participate in troubleshooting, maintenance and internal tool development for Ops.
- Build Operability/Observability concepts from scratch, making design decisions and contributing to Operations on your area.
- Documenting concept on adequate level in order to co-operate with colleagues and in order to enable end-users of the product
Other
- Proven track record of developing technical solutions within teams.
- Support in Process, dimensioning, optimizing, training/coaching
- Verification, including performance and security testing, test automation
- 24/7 ROTA engineering and Ticket handling (L4)
