Prolific is looking to solve the problem of providing support to academic researchers using their platform, ensuring data quality, and improving the platform based on user feedback.
Requirements
- Strong understanding of the academic research space.
- Experience running or supporting research projects.
- An interest in behavioral science, scientific research, human data collection, and AI technology.
Responsibilities
- Supporting our academics with running their research on Prolific, including advising them on study design, participant recruitment, and best practices for data quality.
- Troubleshooting and resolving errors for academic researchers.
- Striving for the best data quality for our researchers.
- Guiding institutions through the procurement process and onboarding with Prolific.
- Advocating for our users by using insights gained through researcher interactions to contribute towards platform improvements.
- Helping optimize our internal processes, through, e.g., suggesting changes to policies or systems to ensure we continuously improve the support we provide.
Other
- You’ll bring both knowledge and passion for research, and we’ll give you the training and tools so that you can support our academics throughout their research journey.
- Deep care about the research process and motivation to help power world-changing research.
- You’re an empathetic and clear communicator who is fulfilled by helping others.
- You thrive on getting stuck into tricky problems and working on them until you have a resolution.
- You enjoy brainstorming and looking for ways to improve and optimize processes.
- Confidence in working autonomously and independently within a team environment.
- You’re organized and able to effectively balance a range of ongoing tasks.
- You have flawless written English and can explain complex problems in a simple way.
