The Enterprise Products Manager will establish, manage and supervise the operational product support and framework to monitor the activities of supervisors, team leads as well as various non-exempt staff in various operational product support teams in Enterprise Products at Synovus
Requirements
- Knowledge of the Enterprise Product infrastructure for various banking products
- Knowledge of applicable regulations
- Knowledge and understanding of product procedures, applications and processing criteria
- Ability to understand, direct and improve processes
- Proficiency utilizing word processing and spreadsheet software programs
- Lean or other process improvement experience preferred
- Knowledge of product support and framework to monitor the activities of supervisors, team leads as well as various non-exempt staff
Responsibilities
- Works with management to implement changes or initiatives to be addressed with the Enterprise Products team
- Assists with Change Control documentation, implementing, maintaining, and verifying system changes for Enterprise Products applications and supported products
- Continuously looks for opportunities for the improvement and simplification of processes to enhance response time and to identify opportunities for increased efficiency
- Serves as a point of escalation for questions which may challenge operational processes or requirements
- Establishes, assigns and monitors the Enterprise Products operational framework and ensures performance standards are maintained and documentation is processed in line with established compliance guidelines, company policies, and regulatory requirements
- Coordinates staffing and scheduling for the teams to ensure appropriate coverage and work prioritization
- Manages the time and attendance system for all team members
Other
- Minimum Education: Bachelor's degree in Business Administration, Finance or related field or an equivalent combination of education and experience
- Minimum Experience: Six years of banking, financial services or product experience. Three years in a leadership role
- Strong supervisory, strategic, leadership and motivational skills
- Performance measurement and management skills
- Displays initiative and cooperative attitude, works wells in a team environment
