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U.S. Bank's Digital Channel Optimization (DCO) team is seeking a Data Analyst/Scientist to conduct statistical analysis and develop predictive models to improve customer experience, transform operations, and reduce operating expenses within the digital channel.

Requirements

• Formal data science experience and education in a data science-related field.
• Experience in Python, SAS or SQL for data extraction, data mining, and predictive analytics.
• Experience with digital optimization and transformation preferred.
• Strong analytic skills with the ability to extract, collect, organize, analyze and interpret trends or patterns in complex data sets.
• Experience in analytics, advanced analytics/statistics, predictive modeling, machine learning, data visualization.
• Understanding of machine learning techniques and algorithms.

Responsibilities

• Responsible for analytics projects that gather and integrate large volumes of data from multiple sources.
• Identifies, analyzes and interprets trends or patterns in complex data to provide answers to business questions as well as provide recommendations for action.
• Presents data and analysis in a clear and concise manner allowing the audience to quickly understand the results and recommendations and make data driven decisions.
• Specializes in developing and programming methods, processes, and systems to consolidate and analyze unstructured, diverse big data sources to perform analysis and generate insights and solutions for client services and product enhancement.
• Creates and maintains statistical models as well as implements and validates predictive models leveraging big data sources.
• Measures and monitors results of applied recommendations and present adjustments.
• Ensures all data acquisition, sharing and results of applied recommendations are compliant with company standards.

Other

• This role does not support a visa sponsorship.
• The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days at one of the posted locations.
• Customer contact center or related business line experience needed.
• Business process outsourcing background will be a huge plus
• Demonstrated project management skills.
• Effective interpersonal, verbal and written communication skills.