Subaru is looking to monitor and improve the quality of accessories installed on their vehicles at port facilities and by retailers, ensuring customer satisfaction and safety.
Requirements
- Experienced with ISO/TS and Process audits.
- Quality Assurance background, preferably in the automotive industry.
- Mechanical aptitude with ability to use hand tools.
- Statistical analysis skills.
- Ability to utilize Word, Excel, PowerPoint, and digital photography.
- Ability to analyze data from existing Subaru databases and draw conclusions.
Responsibilities
- Monitors accessory quality at all port facilities and retailers.
- Communicates all issues to Subaru Corporation (SBR), respective vendors, and the Parts Accessory Quality and Development team, and any other stakeholders as necessary.
- Works with Parts Accessory Quality and Development team as well as vendors to manage and coordinate effective countermeasures related to accessory quality and installation issues in order to ensure, maintain, and improve the overall quality of accessories.
- Manages accessory quality by analyzing all available data --- warranty claims, Customer Advocacy Department reports, Field Quality Assurance reports, Advanced Quality Assurance (AQA) group reports, Parts Per Million (PPM) Defective summaries, Quality Monitoring Reports (QMR), and Technical Reports (TR).
- Assigns and participates in installation audits, reviews audit documentation, determines failure root cause, creates action plans for countermeasures, and follows up on remedial actions.
- Establishes and maintains open lines of communication with the appropriate individuals at accessory suppliers to inform, monitor, prevent, and correct quality concerns.
- Communicates all accessory concerns to U.S.-sourced suppliers and Subaru Corporation (SBR) Quality Assurance.
Other
- Strong written and verbal communication skills.
- Ability to travel as required.
- Hybrid Role: Remote work 2 days per week (After 90 Days Onboarding)
- Required Travel: 25-30%-may include weekends and occasional overseas travel.
- 8–10 years of progressive experience
