The Client Experience Intern role at BDO is looking to solve the problem of delivering exceptional service and IT solutions to internal and external clients, by supporting the Client Experience team in understanding client needs, gathering feedback, and improving IT processes.
Requirements
- Microsoft Office, Word, Outlook, and Excel, required
- Experience in IT solutions OR business analysis, change management, project management, or quality assurance (QA) testing either from the classroom or a previous internship, required
- Shows initiative in developing a career within business analysis, change management, project management, or quality assurance testing post-graduation
- Strong written and verbal communication skills
- Attention to detail with good organization skills
- Agile, Software, Application, Microsoft, Development, SQL, Functional Design, JIRA, Rally, Wireframes, User Stories, Visual Studio, Waterfall, SharePoint, Microsoft Teams, Copilot
Responsibilities
- Collaboration: Gains an understanding of client needs and plays a part in working on practical solutions to meet client expectations in various roles: Business Analysis, Quality Assurance Testing, Change Management, Project Coordination
- Business Requirements Consumption: Gains an understanding of written and verbal business requirements provided by other business analysts, internal developers, or client subject matter experts
- Apply Development Methodologies: Works with various user stories, within agile/waterfall methodologies ensuring project best practices for successful delivery
- Implementation and Support : Assists with writing functional requirements, testing developed solution, authoring communications, developing training materials and project management activities for simple software development projects and ongoing software support
- Practice Contribution: Works with and assists Client Experience team leads in creating standards, best practices, or community activities to better support the practice
Other
- Currently attending an accredited college or university attaining a degree with technology or business, required
- Student must be in good standing with a cumulative GPA of at least 3.0, preferred
- This candidate must be an active Junior/Senior student, preferred
- Strong written and verbal communication skills
- Attention to detail with good organization skills
