The Solution Consultant will support Employee Experience, Customer Workflow, and ITX Solution Sales, guiding revenue for one of the company's products with the support of Sales, Product Management, and the executive team. This role requires a hands-on technical consultant who can deliver and position solutions during sales cycles.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Responsibilities
- Support product sales as a technical and domain expert of a client-facing sales team
- Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
- Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
- Provide feedback to product management about product enhancements that can address customer needs and provide additional value
- Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
- Stay current on competitive analysis and market differentiation
- Support marketing events including executive briefings, conferences, user groups, and trade shows
Other
- 7+ years of pre-sales solution consulting or sales engineering experience
- Experience working collaboratively with product management, product marketing, partners, and professional services
- Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
- Travel, as necessary
