Decagon is looking to solve the business problem of delivering concierge customer experience at scale by empowering brands with conversational AI agents that provide intelligent, human-like responses across various channels, resolving millions of customer inquiries.
Requirements
- Prior experience working with multi-modal models
Responsibilities
- Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
- Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Other
- This internship will take place from May—September (based on your summer schedule) and you will need to be able to work out of the San Francisco office during this time.
- You will graduate by summer 2027 with a degree in Computer Science or a related technical field
- You have experience from previous software engineering internships
- You write amazing code, fast
- You are excited to thrive in a fast-paced environment, continuously learn, and sharpen your skills
