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Decagon aims to solve the business problem of providing concierge customer experience at scale by deploying mission-critical AI agents that impact millions of users and drive company growth. The Agent Engineering team is responsible for building and iterating on these AI agents to deliver magical support experiences.

Requirements

• Proficiency with Python, Typescript, and asynchronous programming
• Track record of building and shipping high-quality products and features through coursework, internships, or personal projects
• Prior experience working with multi-modal models

Responsibilities

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
• Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
• Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers

Other

• This role is designed for candidates graduating between December 2025–July 2026.
• We are an in-person company based in San Francisco and New York.
• Excitement to thrive in a fast-paced environment, continuously learn, and sharpen your skills