Decagon is looking to solve the problem of delivering concierge customer experience at scale by building and deploying AI agents that can handle complex customer interactions and drive customer retention.
Requirements
- Proficiency with Python, Typescript, and asynchronous programming
- Track record of building and shipping high-quality products and features through coursework, internships, or personal projects
- Prior experience working with multi-modal models
Responsibilities
- Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
- Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Other
- This role is designed for candidates graduating between December 2025–July 2026.
- We are an in-person company based in San Francisco and New York.
- Excitement to thrive in a fast-paced environment, continuously learn, and sharpen your skills
