Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Pattern needs an AI Engineer to broaden and expand the foundational AI layer that technical and non-technical employees rely on, solving problems across the company and improving customer interactions.
Requirements
- Specialized experience in Customer Service + Back Office solutions: designing, deploying, and optimizing AI-driven workflows that enhance support teams and customer experiences (e.g., intelligent chatbots, automated ticket triage, voice AI, or agent-assist tools).
- An absolute obsession with learning about LLMs and AIs, balanced with an understanding of when NOT to use LLMs to solve problems (using AI as an accelerant vs as a crutch).
- Strong python programming skills, helpful if familiar with libraries such as FastAPI, Pydantic, Streamlit, etc.
- JSON-native: comfortable designing/validating schemas, building reliable (de)serialization pipelines (e.g., Pydantic/FastAPI), and debugging messy real-world payloads across APIs and event queues.
- Good grasp of core software engineering principles such as SOLID, CI/CD, type checking and linting, etc.
- Understand cloud architecture in AWS (S3, DynamoDB, RDS, ECS/EC2, etc).
- Experience with generative AI platforms and tools—for example: model providers like OpenAI (e.g., GPT models), Anthropic (Claude), AWS Bedrock; and developer tools such as Cursor (AI-powered code editor)
Responsibilities
- Developing AI workflows and agentic patterns, using platforms like n8n, MCP, and other agentic frameworks and services.
- Building and fixing AI workflows and agentic patterns that solve problems across Pattern.
- Training and creating educational resources for the company.
- Hold training sessions with other teams and introduce them to new tools and best practices.
- Create documentation and training materials to help people quickly learn how to use AI tools that you build and maintain.
- Add functionality to our internal chat site, powered by Open WebUI.
- Develop new experimental features and integrations.
Other
- 3-5 years of post-college experience beyond internships in AI engineering roles at US firms.
- Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
- Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
- Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
- Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
