Optum is looking to solve the business and technical problem of modernizing, ensuring data consistency, and improving operational efficiency across their product and client ecosystems within PBM Growth and operations.
Requirements
- Familiarity with Salesforce CPQ, Product lifecycle management, Client lifecycle management
- Experience using SQl or Tableau
- Experience with AI/ML-driven product insights and upsell enablement
- Understanding of regulatory compliance and data governance in healthcare
Responsibilities
- Lead/Define and evolve the PSOT framework to capture product/service/fee elections across the client lifecycle
- Partner with Growth and Implementation teams to ensure seamless integration with Salesforce CPQ, SFGO, PIM and broader PBM Operational processes
- Drive integration and utilization of a comprehensive product catalog and client-specific fee schedules
- Lead initiatives to process reengineer for efficiency client data into a unified Client SOT platform (e.g., RxClient360)
- Map and analyze current-state workflows across product and client operations
- Identify inefficiencies, manual processes, and data fragmentation points
- Recommend and implement tooling and automation strategies to improve operational throughput and reduce risk
Other
- 2+ years of experience in PBM, healthcare technology, or enterprise product management
- Proven experience in data strategy, workflow orchestration, and cross-functional program leadership
- Solid analytical, communication, and stakeholder management skills
- 5+ years of experience in PBM, healthcare technology, or enterprise product management
- Process design experience
- Client facing experience
- Ability to lead matrixed teams and influence across architecture, operations, and client services
