SEGA of America is seeking to deploy AI solutions across the organization to drive innovation and efficiency, and is looking for an AI Business Solutions Engineer to help design, deploy, and maintain these solutions.
Requirements
- Proficiency in self-hosting AI models, building AI agents, and RAG.
- Experience with containerization (Docker, Kubernetes) and cloud-based deployments (Azure preferred).
- Strong problem-solving skills with the ability to diagnose and resolve complex technical challenges.
- Experience with AI frameworks like TensorFlow or PyTorch.
- Experience with prompt tuning, instruction-following fine-tuning, or LLM evaluation.
- Knowledge of DevOps and CI/CD pipelines.
- Hands-on experience with semantic search, embeddings, and vector databases.
Responsibilities
- Collaborate with department stakeholders to gain a comprehensive understanding of existing workflows, processes, and challenges.
- Analyze departmental workflows to determine how AI and automation solutions can be integrated to create efficiencies and reduce manual workload.
- Assist in configuring and deploying AI agents to automate workflows, perform knowledge retrieval, and decision support.
- Support the setup and testing of RAG pipelines to surface relevant department-specific data, improving speed and accuracy of information retrieval.
- Collaborate with the DevOps Cloud AI Engineer to design, develop, test, and deploy scalable LLM solutions within Azure and O365 ecosystems.
- Assist in managing and optimizing SEGA’s self-hosted AI infrastructure, including integration of multiple LLM backends (ChatGPT, Gemini, Claude, etc.).
- Monitor, debug, and optimize AI agent performance for speed, accuracy, and reliability.
Other
- Bachelor’s degree in Computer Science, Artificial Intelligence, Software Engineering, or related field—or equivalent experience.
- 2-3+ years of professional experience in a technology support or engineering role.
- Excellent communication skills for engaging stakeholders at all technical levels.
- Comfort working in a fast-paced, creative environment with shifting priorities.
- Working in-office is an essential function of this position.
