Paul Gough Media is looking for an AI Client Coordinator to deliver exceptional service and support across all touchpoints of their AI products and client interactions, ensuring clients feel welcomed, supported, and taken care of, while also managing the day-to-day logistics behind the scenes.
Requirements
- Support basic checks on automations, data flow, and handoffs between systems, escalating issues when needed.
- No advanced technical background required—just strong attention to detail and willingness to learn.
- Work closely with the team to help manage workflows across tools such as CRMs, automation platforms, and internal dashboards.
- Help reduce bottlenecks and keep the team organized.
- Updating SOPs, maintaining client records, supporting internal workflows, and keeping shared systems clean and up to date.
- Updating task boards, following up on action items, and supporting collaboration across departments using tools like Microsoft Teams, Slack, Zoom, and project management software.
- Tech-curious (not tech-overwhelmed) – you don’t need to be an engineer, but you enjoy learning new tools, systems, and AI platforms and aren’t intimidated by them.
Responsibilities
- Support the setup and ongoing management of PaulAi products for new and existing clients.
- Assist with preparing client workspaces, coordinating setup steps, tracking progress, and ensuring each client is properly configured and ready to go across Paula, Connie, and other PaulAi tools.
- Help identify gaps, delays, or issues in setup and flag them early.
- Regularly check in on client journeys to ensure they are moving smoothly through onboarding, live usage, and optimization phases.
- Track where each client is in their PaulAi journey, confirm key milestones are completed, and help maintain a high-quality, consistent client experience across the platform.
- Support basic checks on automations, data flow, and handoffs between systems, escalating issues when needed.
- Help track tasks, timelines, and deliverables across the PaulAi team.
Other
- This role is ideal for someone who is friendly, detail-oriented, and thrives on creating polished, white-glove experiences.
- Support client communication via email, Slack, Zoom, or CRMnotes.
- Help ensure clients receive clear updates, follow-ups, and next steps at the right time.
- Maintain a warm, professional, and proactive tone in all communication.
- Naturally organized and detail-oriented – you enjoy keeping systems tidy, tracking progress, and making sure nothing slips through the cracks.
