Circana is looking to scale Emiri, its cutting-edge Liquid AI-powered natural language platform, across global markets, ensuring seamless integration with Circana's data ecosystems and delivering exceptional client experiences.
Requirements
- Proven experience in AI configuration, technical product operations, or client solutions roles.
- 7+ years of experience in data analytics, reporting, or enterprise SaaS environments.
- Hands-on experience with generative AI platforms (e.g., OpenAI, Claude).
- Strong understanding of prompt engineering, natural language systems, and configuration logic.
- Experience using Jira, Confluence, and other issue tracking/documentation tools.
- Working knowledge of JSON and attention to structure and formatting (preferred).
- Exposure to low-code/no-code platforms or custom internal tooling (preferred).
Responsibilities
- Own end-to-end client configuration of Emiri, including prompt templates, setup dependencies, and deployment workflows.
- Translate client needs into scalable configurations, working closely with engineering, product, and client success teams.
- Design and iterate on UI flows and mockups, providing actionable feedback to UX/UI and development teams.
- Document configuration processes, best practices, and internal how-to guides to support global enablement.
- Coach internal teams and clients on effective prompting, configuration logic, and Emiri's capabilities.
- Conduct root cause analysis on configuration issues and identify opportunities to improve scalability and usability.
- Support client demos and onboarding, acting as a subject matter expert on Liquid AI configuration.
Other
- Excellent communication skills, with the ability to simplify technical concepts for non-technical audiences.
- Multilingual proficiency in English (required) & French, German, Spanish, or Italian (preferred).
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
