Intuit's Global Business Solutions Group (GBSG) Digital Experience team needs to deliver next-generation AI-first content experiences across the QuickBooks ecosystem, aiming to wow customers with proactive, intelligent, and intuitive solutions fueled by amazing content.
Requirements
- artificial intelligence (NLP, ML, GenAI), computational linguistics, or related fields.
- Significant experience with content management systems, digital publishing tools, modular, structured content (e.g., DITA, WP Gutenberg blocks), and UX design principles.
- Strong knowledge of AI/LLMs and how they work: training, source content, prompts, output evaluation, etc.
- Ability to understand and implement content-related processes and standards to maximize velocity, content effectiveness and outcomes.
- Understanding of SEO, taxonomies/ontologies, and other content systems in order to improve retrieval, discovery, navigation, etc.
- Command of writing fundamentals, including style, grammar, and information architecture.
- Good understanding of help systems, design systems, usability, accessibility, modularity, and framework.
Responsibilities
- Accelerate adoption of GenAI models & tools to boost content creation, management, and curation velocity and quality.
- Contribute to an AI-first strategy and roadmap to bring innovations to life and in the hands of our internal creators and millions of small businesses.
- Leverage product and domain-specific information from internal and external sources to deliver high-quality information and ensure accuracy, relevance, and quality.
- Optimize content approach (structure, annotation, etc.) to feed internal and external LLMs and generative experiences (e.g. AI Overviews) and improve the overall performance of our solutions.
- Collaborate with data scientists, developers, and content creators on content-related needs and provide feedback on potential improvements.
- Maintain a comprehensive understanding of industry trends, emerging technologies, and best practices to inform content curation.
- Contribute to the ongoing improvement of our content management system, experiences and processes.
Other
- Manage a team of content designers and work closely with stakeholders to deliver best-in-class content
- Ensure all content adheres to our company's guidelines, standards, and brand identity.
- Master's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Linguistics, or a related field, or equivalent experience preferred
- 5-10 years of experience with content creation, technical writing, artificial intelligence (NLP, ML, GenAI), computational linguistics, or related fields.
- 3-5 years of experience as manager of content designers.
