The Global Business Solutions Group (GBSG) Digital Experience team is looking for an AI Content Team Leader to help deliver next-gen AI-first content experiences across all products in the QuickBooks ecosystem.
Requirements
- Significant experience with content management systems, digital publishing tools, modular, structured content (e.g., DITA, WP Gutenberg blocks), and UX design principles.
- Strong knowledge of AI/LLMs and how they work: training, source content, prompts, output evaluation, etc.
- Understanding of SEO, taxonomies/ontologies, and other content systems in order to improve retrieval, discovery, navigation, etc.
- Command of writing fundamentals, including style, grammar, and information architecture.
- Good understanding of help systems, design systems, usability, accessibility, modularity, and framework.
- Ability to quickly synthesize and extrapolate data.
- Strong ability to plan, prioritize, and carry out complex projects with attention to detail.
Responsibilities
- Manage a team of content designers and work closely with stakeholders to deliver best-in-class content
- Accelerate adoption of GenAI models & tools to boost content creation, management, and curation velocity and quality.
- Contribute to an AI-first strategy and roadmap to bring innovations to life and in the hands of our internal creators and millions of small businesses.
- Leverage product and domain-specific information from internal and external sources to deliver high-quality information and ensure accuracy, relevance, and quality.
- Optimize content approach (structure, annotation, etc.) to feed internal and external LLMs and generative experiences (e.g. AI Overviews) and improve the overall performance of our solutions.
- Collaborate with data scientists, developers, and content creators on content-related needs and provide feedback on potential improvements.
- Maintain a comprehensive understanding of industry trends, emerging technologies, and best practices to inform content curation.
Other
- Master's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Linguistics, or a related field, or equivalent experience preferred
- 5-10 years of experience with content creation, technical writing, artificial intelligence (NLP, ML, GenAI), computational linguistics, or related fields.
- 3-5 years of experience as manager of content designers.
- Excellent organizational and time management skills, with the ability to work independently, and manage multiple projects simultaneously
- Proactive and creative approach to problem-solving and the ability to adapt to changing priorities and deadlines
