TTEC Digital is looking for an AI Developer to develop, test, and deliver the NICE CXone AI software platform, specifically implementing NICE Proactive AI Agent, Omilia, and Cognigy software to enhance client employee experience and ensure they feel valued and supported.
Requirements
- 3 years of professional experience building and delivering Machine Learning (ML) or Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.
- 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems.
- 5+ years JavaScript experience.
- Expert Python and software engineering fundamentals (data structures, algorithms, testing, CI/CD, Git, containers).
- Hands on experience with modern ML/LLM tooling like PyTorch or TensorFlow; LangChain, LangGraph, vector databases such as Pinecone, Azure AI Search, FAISS and AI Virtual Agents/Agent Assist.
- 4+ years of ASP/.NET experience (C-Sharp, VS.Net, XML, Web Services, etc.).
- Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial.
Responsibilities
- Developing and enhancing AI/ML solutions in relation to NICE Proactive AI Agent for client implementation projects.
- Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C-Sharp, ASP.NET, Java Script
- Code and test projects.
- Deliver high-quality software on time.
- Perform system analysis and project management duties for the successful completion of a project.
- Mitigating and resolving code errors for development and future concepts.
- development of the NICE Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.
Other
- Attend meetings and training as required.
- Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
- Exercises wide latitude in determining objectives and approaches to engagements.
- Team Player and the ability to mentor team members
- Desire to work in a fast-paced environment.
