Profitroom is looking to enhance customer self-service, accelerate ticket resolution, and automate internal support processes through the design, development, and deployment of AI-powered solutions.
Requirements
- Strong experience with NLP, LLMs, and ML (Python, TensorFlow/PyTorch, OpenAI API, etc.).
- Practical knowledge of building and deploying chatbots and virtual assistants.
- Familiarity with process automation tools (RPA, Zapier, Make, UiPath).
- Hands-on experience with integrating AI tools into enterprise systems (CRM, helpdesk).
- Experience with personalization and recommendation engines.
- Familiarity with monitoring and analytics tools.
- Knowledge of microservices and cloud environments.
Responsibilities
- Designing and developing AI solutions for customer support, including chatbots, copilots, and intelligent search tools.
- Creating NLP models for ticket classification, sentiment analysis, and key information extraction.
- Building and training generative models for response automation and actionable recommendations.
- Automating support processes (front-office and back-office) through ML, NLP, and RPA tools.
- Integrating AI solutions with CRM, ticketing systems, and knowledge bases.
- Researching and prototyping new AI technologies with potential applications in customer support.
- Monitoring effectiveness of deployed solutions (KPIs: FCR, response time, CSAT) and iteratively optimizing them.
Other
- Fully remote role with flexible working hours.
- Ability to bridge the gap between business needs and technical implementation.
- Proactivity, creativity, and problem-solving mindset—comfortable with fast prototyping and iterative testing.
- Strong collaboration and communication skills.
- Actively participating in agile routines with Support, Product, and Dev teams.
