Powerfront Inc. is seeking a game-changer to implement user interfaces and engineer the experience of every application/software being put out by their business, focusing on AI and intelligent customer engagement to revolutionize customer interaction for luxury brands.
Requirements
- Prior experience in solving technical and other project challenges, managing resource conflicts, resolving roadblocks, and upholding high-performance standards.
- Experience with eCommerce, marketing, customer support, or call center environments.
- Experience with defining and managing task priorities based on high-level project goals and constraints.
- Ability to multitask, project-manage, and quickly grasp the intricacies of our customers’ workflows and operational requirements.
- Ability to communicate on a technical level and must exemplify excellent presentation skills.
- Previous experience with formal account management methodologies or the use of account management tools.
- Ability to learn new technologies and applications quickly.
Responsibilities
- Provide implementation, onboarding, and configuration support to clients.
- Work with Client Relations Specialists, Sales Executives, and other internal stakeholders to organize or provide demonstrations, training, and support for client project leads
- Lead and execute deliverables across the implementation phase, ensuring immediate value and platform evangelism.
- Responsible for client discovery, onboarding and change management meetings, and subsequent preparation of related client presentations.
- Deliver insights and take a proactive role in usage and client operations, providing regular and ongoing recommendations, guidance, and support as the client needs evolve over time.
- Perform customer follow-ups and ensure customer satisfaction
- Conduct frequent utilization reviews and have a solid understanding and ownership of client needs, action items, and requests.
Other
- Prior experience managing multiple tasks and priorities and can adapt to changing situations
- The ability to lead the initial implementation process with confidence, professionalism, and a strategic mindset.
- The desire to be responsible for managing the client onboarding experience, adoption, and implementation of our products from discovery to launch.
- 3+ years of customer-facing experience, preferably at a B2B SaaS company. Must have a passion for productivity, a flair for customer service, and an eye for detail.
- Must have excellent English, both written and spoken as well as strong interpersonal communication skills.
