Supports activities related to ensuring the overall health and modernization of Synovus organization-wide Information Technology system
Requirements
- Understanding of distributed systems architecture and general knowledge of multiple technical disciplines
- Understanding of software development life cycle and various components that make up the software pipeline
- Scripting skills
- Understanding of Windows server and Linux distros (RedHat preferred)
- Understanding of a variety of network and security protocols
- Knowledge of a variety of technologies and protocols
- Familiarity with retrieval augmented generation (RAG) techniques
Responsibilities
- Ensure system compliance with network and firewall security standards
- Support the integration of machine learning models and AI algorithms into existing IT systems and applications
- Monitor, troubleshoot, and resolve incidents relating to production AI applications
- Stay current with emerging AI technologies, frameworks, and best practices to continuously improve IT operations
- Perform other related duties as required
- Troubleshoots issues, makes recommendations, and responds to and solves incidents and customer requests based on standard operating procedures and runbooks
- Provides support to internal lines of business across the technology infrastructure including analysis, development, modification, installation, testing, and maintenance of hardware, software, networking, and security for a variety of systems
Other
- Bachelor's degree in Computer Science, Engineering or other related technical field or an equivalent combination of education and experience
- 0 to 3 years of experience supporting a variety of technologies and functions
- Verbal and written communication skills for technical and non-technical audiences
- Ability to quickly shift between technology stacks
- Ability to adapt to evolving regulatory requirements and emerging financial crime trends
