Infosys is seeking an AI/ML Consultant to drive next wave of CS Transformation by leveraging GenAI and AgenticAI, and to work with customers to drive self-service solutions using smartAI, Automation and Voice solutions.
Requirements
- experience of having Led and launched state of the art Chat and Voice platform
- Implemented complex scale and capability
- state-of-the art leading expertise in AI-led CX and CS
- Helped drive platforms that improved self-service rates by substantial %, translating to $multi-million / yr in operational savings
- Scaled GenAI-powered voice and NLP led channels for self-service
Responsibilities
- apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design
- play an important role in creating the high level design artifacts
- deliver high quality code deliverables for a module
- lead validation for all types of testing and support activities related to implementation, transition and warranty
- Work with customers and drive self-service solutions using smartAI, Automation and Voice solutions
- Leverage best of GenAI and AgenticAI and drive next wave of CS Transformation
- state-of-the art leading expertise in AI-led CX and CS
Other
- Candidate must be located within commuting distance of Richardson, TX or be willing to relocate to the area.
- This position may require travel to project locations.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.
- Infosys is unable to provide immigration sponsorship for this role at this time.
- The job entails sitting as well as working at a computer for extended periods of time.
- Should be able to communicate by telephone, email or face to face.
