Transform customer interactions into actionable business intelligence using cutting-edge machine learning and natural language processing (NLP) at Frontier Communications
Requirements
Strong programming skills in Python and experience with relevant ML/NLP libraries (e.g., scikit-learn, spaCy, NLTK, Hugging Face Transformers, PyTorch/TensorFlow).
Hands-on experience with AWS (S3, Lambda, Transcribe, SageMaker).
Demonstrated experience with big data technologies and distributed computing, specifically using Databricks.
Solid understanding of the end-to-end machine learning lifecycle, from data ingestion and feature engineering to model deployment and monitoring.
Experience with MLOps frameworks like MLflow or Kubeflow.
Experience processing audio data and working with speech-to-text APIs.
Experience building data visualizations or dashboards for business users.
Responsibilities
Design and implement scalable data pipelines on AWS to ingest, process, and transcribe audio call recordings using services like Amazon Transcribe, Lambda, and S3.
Structure and manage large-scale datasets within Databricks, leveraging Delta Lake for reliability, performance, and data quality.
Develop, train, and deploy production-grade machine learning models for core NLP tasks such as sentiment analysis, topic modeling, automated call summarization, and speaker diarization.
Establish and manage a robust MLOps framework using tools like MLflow for experiment tracking, model versioning, automated retraining, and CI/CD for machine learning.
Collaborate with business stakeholders to create interactive dashboards and reports using Databricks SQL or connected BI tools like PowerBI to visualize call analytics, KPIs, and trends.
Continuously research and implement state-of-the-art techniques to improve model accuracy, pipeline efficiency, and the depth of insights generated.
Other
Bachelor's or Master's degree in Computer Science, Data Science, Statistics, or a related quantitative field.
20 PTO (Paid Time Off) days + 10 paid holidays per year
Day one medical, dental, vision and prescription drug plan
