Onward is looking for an AI Operations Lead to solve real business problems by implementing AI solutions, specifically within their sales and recruiting teams, to address friction points and improve efficiency and outcomes.
Requirements
- Hands-on with AI/automation tools (custom GPTs, Clay, Lovable, Zapier, or similar) and experience evaluating/implementing HR tech or sales platforms (ATS, CRM, sourcing, analytics).
- Product mindset: able to define requirements, prioritize, and manage vendor or internal delivery teams.
Responsibilities
- Rapidly test and prototype solutions using low-code/no-code tools and GPT-based workflows.
- Evaluate third-party HR tech and sales platforms (CRM, ATS, sourcing, automation, and analytics tools) alongside AI-first vendors, making clear recommendations on build vs. buy.
- Lead tool rollouts, including training, adoption, and change management.
- Continually assess and streamline current processes to increase efficiency as new tools are introduced.
- Translate business needs into clear requirements and manage delivery with internal/external teams.
- Track ROI and adoption to prove business impact.
- Build playbooks and scale successful AI use cases across other business units.
Other
- 5+ years of experience in sales/recruiting operations, product management, or applied AI/automation roles.
- Deep understanding of sales and recruiting workflows — you can “speak the language” of pipelines, outreach, and placements.
- Strong communication skills — able to explain AI concepts to non-technical users and build trust with business leaders.
- Entrepreneurial streak and passion for AI — comfortable testing, iterating, and scaling what works.
- Proven track record of driving measurable impact through technology adoption.
