Smartcat is looking to solve the problem of driving 10x to 1000x productivity gains for the world’s leading enterprises by building high-performing hybrid workforces made up of both humans and AI agents.
Requirements
Experience with REST APIs
Experience with Github
Experience with AI SaaS workflows
Experience with enterprise change management
Experience with technical solution design, integrations
Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs
Familiarity with platforms like Drupal, AEM, SFCC, and other enterprise systems
Responsibilities
Onboard future state workflows — Assess customer pain points and workflows and design optimized Smartcat platform deployment to maximize ROI. Onboard diverse users to ensure they can apply the platform effectively to influence their operations.
Design AI Agents & skills — Create and iterate base prompts, chains of thought, and platform agent skills to meet future state customized workflows for the business outcomes they are looking to achieve. Can build, manage, troubleshoot end to end API workflows with customer systems and Smartcat platform.
Build & Configure — Identify content sources and set up AI agents, workflows, and end-to-end processes that support seamless onboarding and operational efficiency. Act as the technical lead for higher-level integrations with platforms like Drupal, AEM, SFCC, and other enterprise systems.
Own Technical Outcomes — Serve as the primary point of contact for Smartcat’s strategic accounts, ensuring translation results that deliver the expected quality. Submit bugs, feature requests to customize our brand new platform with customer needs.
Collaborate Cross-Functionally — Work with GTM teams to gather scope and conduct pain discovery, and with Product & Engineering to identify feature gaps and propose enhancements.
Leverage Linguistic Expertise — Apply linguistic principles to enforce consistency and quality standards across diverse customer implementations. Identify opportunities across accounts to develop reusable skills, prompts, and features that accelerate value for multiple customers.
Lead Project Management & Executive Communication — Manage technical projects and stakeholder alignment by overseeing timelines, milestones, and challenges, while translating complex solutions into clear, actionable recommendations for audiences ranging from technical teams to C-suite executives.
Other
BS/MS in engineering, analytics, or a related field with 3+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers
Excellent communication skills with experience presenting to both technical and executive audiences
Strong negotiation, influencing, and client relationship management skills
Proven ability to deliver post-sale support, training, and adoption initiatives
