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Smartcat is building the future of work by enabling enterprises to build high-performing hybrid workforces made up of both humans and AI agents. The AI Outcomes Engineer will focus on post-sales delivery and customer success, driving ARR by delivering technical outcomes within existing accounts and building AI workflows that accelerate adoption, deliver high quality multi-lingual content, and create lasting value from their Smartcat investment.

Requirements

• Experience with REST APIs, Github, AI SaaS workflows, enterprise change management, and technical solution design, integrations.
• Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs.

Responsibilities

• Assess customer pain points and workflows and design optimized Smartcat platform deployment to maximize ROI.
• Create and iterate base prompts, chains of thought, and platform agent skills to meet future state customized workflows for the business outcomes they are looking to achieve.
• Can build, manage, troubleshoot end to end API workflows with customer systems and Smartcat platform.
• Identify content sources and set up AI agents, workflows, and end-to-end processes that support seamless onboarding and operational efficiency.
• Act as the technical lead for higher-level integrations with platforms like Drupal, AEM, SFCC, and other enterprise systems.
• Serve as the primary point of contact for Smartcat’s strategic accounts, ensuring translation results that deliver the expected quality.
• Submit bugs, feature requests to customize our brand new platform with customer needs.

Other

• BS/MS in engineering, analytics, or a related field with 3+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers.
• Excellent communication skills with experience presenting to both technical and executive audiences.
• Strong negotiation, influencing, and client relationship management skills.
• Proven ability to deliver post-sale support, training, and adoption initiatives.
• Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach.
• Willingness to travel up to 40%.