Backroads is looking to leverage AI to drive efficiency, innovation, and impact across the organization. The AI Product Specialist will be responsible for shaping how AI is used, managing AI initiatives, and ensuring AI adoption is sustainable.
Requirements
- Experience with tools like Jira, Confluence, Figma, or similar is a plus.
- Experience mapping complex process flows to uncover opportunities for optimization and business growth
- Experience working within agile software development processes in collaboration with developers and engineering teams
- Familiarity with AI/ML concepts or tools (e.g., LLMs, NLP, prompt engineering) is a bonus, not a requirement.
- Experience writing functional specs or user stories.
Responsibilities
- Facilitate workshops and interviews to uncover business needs and automation potential, translating insights into clear functional requirements, user stories, and solution designs.
- Document AI use cases, create AI model requirements and data assumptions, and compliance considerations (regulatory, ethical, and legal).
- Collaborate with developers throughout design and build cycles to scope solutions, ensure data readiness, and iterate on features to align with expectations.
- Oversee implementation by coordinating build cycles, leading UAT, validating outputs, and managing feedback, issues, and enhancements.
- Maintain a centralized knowledge base of AI tools, systems, and resources to ensure accessibility and transparency.
- Co-host monthly AI Steering Committee meetings with the Director of Product, preparing materials (slide decks, dashboards, KPIs), engaging SMEs and executive sponsors, and ensuring decisions and action items are tracked to completion.
- Design and maintain performance dashboards to monitor and analyze AI system behavior.
Other
- Serve as the primary point of contact for all AI-related inquiries evaluating proposals for feasibility, objectives, and alignment with the product roadmap, assuring a structured intake and prioritization process.
- Provide regular updates to the Director of Product on project status, risks, and impact.
- Support the creation of internal communications, demos, or training materials on new AI capabilities.
- Track AI trends and contribute to the long-term AI roadmap and adoption strategy at Backroads.
- Excellent written and verbal communication skills, with the ability to collaborate effectively across technical and non-technical stakeholders.
- Detail-oriented, organized, and able to manage multiple projects concurrently.
- 3+ years of experience in a product, business analyst role, ideally in a software or wellness-focused company.
