Powerfront Inc. is seeking to revolutionize customer engagement for luxury brands through its INSIDE™ Ai Customer Visual Engagement Platform. The company aims to improve operational efficiency and enhance customer experience by leveraging AI and identifying and resolving software issues proactively.
Requirements
- Experience with software automation test tools, software design methodologies, automation frameworks platforms, and related systems and technologies.
- Experience with Microsoft Office, Jira, Azure DevOps is a plus.
- 5+ years of Quality Assurance testing experience in a web application environment testing User Interfaces, Web services.
- Solid understanding of QA testing methodologies, test phases, test plans, test scenarios development techniques and defects management.
- Equipped with acute attention to detail; able to quickly identify problems and mistakes.
- A creative problem solver and systems thinker.
Responsibilities
- Ensures that software applications meet business requirements and system goals.
- Execution of testing for new applications, products, and/or enhancements throughout development life cycles.
- Spot problems/bugs our engineers may have missed before they reach our customers.
- Understand the technology from a user standpoint and effectively answer customer questions.
- Communicate with customers regarding quality-related issues and complaints.
- Identify any patterns or trends of support and/or performance issues and proactively lead discussions to remedy them.
- Follow established processes for defect tracking and reporting, including logging defects in a detailed and reproducible way.
Other
- We are looking for a highly motivated game-changer to join our Client Support team.
- This dynamic self-starter is someone who: Is innovative and analytical with a passion for utilizing their knowledge to improve operational efficiency.
- Has strong planning and organizational skills that will push the team forward with the latest technologies and best practices.
- Has strong communication skills and can effectively work with both internal teams and external clients.
- Liaises with clients - must be strategic in approach and focused on business requirements.
