Promise modernizes how government agencies and utilities support people in financial difficulty by building technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Harnessing AI to make government services more accessible, efficient, and human-centered.
Requirements
- 5+ years in machine learning and statistical analysis; 1+ year working directly with deep learning or LLMs.
- Hands-on experience with model training, fine-tuning, and validation for classification/regression tasks (ROC AUC, Precision, Recall, F1).
- Proficiency with frameworks like PyTorch, MLFlow, LightGBM, or similar.
- Experience in applied AI for fintech, govtech, or other regulated industries.
Responsibilities
- Experiment & build: Train, fine-tune, and evaluate ML models and LLMs for real-world government use cases.
- Apply AI in the field: Tackle challenges like OCR, document parsing, and classification to streamline services.
- Bridge research and impact: Source, adapt, and operationalize models from both open-source and vendor ecosystems.
- Improve efficiency: Enhance automation, reduce manual processes, and boost system performance across the platform.
- Shape the future: Push forward scalable, ethical AI solutions that redefine how people access public support.
Other
- Detail-oriented, rigorous, and adaptable—comfortable navigating a high-impact, evolving environment.
- Mission alignment: Passion for Promise’s work and a commitment to building ethical, transparent AI solutions.
- You are energized by big, complex challenges and the opportunity to solve them.
- You want your work to have a real, measurable impact on people’s lives.
- You take ownership and run toward problems, not away from them.
- You value clear, candid, and constructive communication.
- Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status.
- Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders).
- Additionally, candidates must reside in the US.
