ServiceNow is looking for an AI Application Architect to lead the design and development of AI applications, including enterprise search and digital assistants, to improve information retrieval and digital workflow experiences across the organization.
Requirements
- 8+ years of experience in software development and architecture, with at least 4 years working on AI/ML applications.
- Proven experience in building AI-powered enterprise search platforms, with a deep understanding of data and context indexing for optimized search relevance.
- Expertise in designing microservice architectures and orchestrating AI applications in large-scale environments.
- Strong background in building AI solutions, including digital assistants, with seamless integrations into enterprise platforms.
- Deep knowledge of AI/ML frameworks and search technologies (e.g., Moveworks, Glean, Elasticsearch, Coveo), particularly focused on data indexing, context awareness, and relevance ranking.
- Expertise in building microservice architectures and managing AI systems within cloud platforms.
- Strong programming skills in Python, Java, or similar languages, with a focus on AI and microservice architectures.
Responsibilities
- Architect and implement AI application orchestration frameworks that ensure smooth integration, deployment, and management of AI services across multiple systems and teams.
- Design and implement scalable, distributed microservice architectures that support AI applications, ensuring high availability, resilience, and maintainability.
- Lead the design and optimization of AI-driven enterprise search platforms, with a focus on advanced data and context indexing techniques to improve search relevance, speed, and accuracy.
- Build and optimize search systems with sophisticated data indexing and contextual understanding, enabling effective retrieval pipelines for RAG workflows.
- Develop and integrate advanced conversational AI capabilities for digital assistants, leveraging natural language processing (NLP) and machine learning models.
- Collaborate with infrastructure and DevOps teams to deploy AI solutions in cloud-native environments with CI/CD support, ensuring efficient and scalable AI application management.
- Stay informed on the latest trends in AI/ML, search technologies, and microservice architectures to continuously innovate and strengthen ServiceNow's AI capabilities.
Other
- Mentor and support early-career engineers while collaborating with product teams and stakeholders to ensure AI architectures align with business goals and technical requirements.
- Strong leadership and mentoring capabilities, with experience guiding cross-functional teams.
- Excellent communication and problem-solving skills, with the ability to explain technical concepts to non-technical stakeholders.
- Passion for innovation and improving AI-driven user experiences.
- Experience integrating AI search solutions with enterprise SaaS platforms like ServiceNow.
- Expertise in designing systems that optimize for both structured and unstructured data search.
- Knowledge of ethical AI practices, AI model interpretability, and federated learning.
- Bachelor’s or Master’s degree in Computer Science, Data Science, Artificial Intelligence, or a related field Preferred.
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
- In accordance with legal requirements, all qualified applicants with arrest or conviction records will be considered for employment.
- If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
- For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
- All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
