PRA Group is looking to drive the discovery, design, and delivery of high-impact AI initiatives across the business to improve cash collections, new portfolio acquisition, efficiency, customer experience, and compliance.
Requirements
- Deep understanding of AI/ML technologies, including NLP, computer vision, predictive analytics, and intelligent automation
- Strong practical understanding and experience of AI ecosystem incl. voice AI, LLM orchestration, decision engines and intelligent workflow automation
- Experience with tools such as Dialogflow, Azure Cognitive Services, or similar platforms
- Must have practical hands-on experience in delivering successful AI, digital and tech solutions.
- Strong technical understanding of overall AI, with 5+ years of leading AI/ML, automation, or product development initiatives
- Proven track record of building and implementing AI solutions in operational environments (not just POCs)
- Proficiency in evaluating AI models and understanding their performance metrics and limitations.
Responsibilities
- Drive the discovery design, and delivery of high-impact AI initiatives across the business.
- Focus on identifying and executing practical applications of AI such as conversational AI, automated document processing, and intelligent decisioning
- Lead the design and delivery of AI-powered solutions in collaboration with internal stakeholders and external vendors
- Oversee implementation of AI agents (voice/text), document automation, intelligent routing, and LLM-based solutions
- Ensure AI solutions are deployed in a secure, ethical, and regulatory-compliant manner
- Work cross-functionally with Tech, Ops, Legal, Data Science, and vendors to deliver scalable solutions
- Identify and prioritize real-world AI opportunities across the business (e.g., call center, legal, digital)
Other
- This role is hybrid and requires working onsite three days a week working in our Norfolk, VA office OR our Charlotte, NC office.
- The ideal candidate has previous experience working for a Fintech, Big Tech or AI Solutions Product company. Will also have a proven track record of delivering AI solutions for financial services or banking organizations
- Requires at least 7+ years of overall professional IT experience with 5+ years of experience leading AI/ML, automation, or product development initiatives.
- Vendor and stakeholder management, including contract negotiation and performance oversight.
- Ability to articulate ROI and strategic value of AI initiatives to business and executive stakeholders
