VIATEQ is looking for an AI Solutions Engineer to help build and deploy intelligent, real-time solutions for their clients using platforms like Cresta and Kore.ai, enhancing customer experiences, automating workflows, and improving agent productivity.
Requirements
- Hands-on experience using Cresta and/or Kore.ai to customize and integrate AI solutions
- Understanding of system integrations using APIs, webhooks, or platform connectors
- Any Kore.ai and/or Cresta certifications
Responsibilities
- Configure, develop, and deploy AI solutions using no-code/low-code platforms (Cresta and/or Kore.ai)
- Integrate AI tools with client environments (CRMs, contact centers, databases, internal APIs, etc.)
- Translate business and user requirements into scalable, intelligent workflows
- Identify and lead opportunities to automate and optimize business processes through AI
- Document configurations and contribute to reusable templates, patterns, and best practices
Other
- This is a hands-on role that requires both technical capability and systems thinking.
- You’ll work closely with internal teams and client stakeholders to ensure that AI tools are effectively embedded in their environment and tailored to real business needs.
- Collaborate with cross-functional teams (engineering, product, client success) to deliver high-quality solutions
- Strong problem-solving skills and ability to translate business needs into technical solutions
- Experience in sales, pre-sales, and/or demo configuration (a plus, not required)
