Talkdesk is looking for an AI Solutions Engineer to design, build, and support next-generation customer experience automations powered by their Agentic AI platform, making the platform tangible through live demos, proof-of-concepts (POCs), and customer trials.
Requirements
- Proficient in prompt engineering, REST APIs, and API tooling (Postman, cURL, etc.).
- Solid understanding of AI agent architecture and ability to diagnose multi-agent orchestration issues.
- Proven ability to build and troubleshoot AI agents
- Strong prompt engineering skills, with experience designing structured prompt templates and multi-turn agent flows.
- Hands-on proficiency with REST APIs, webhooks, and API testing tools (ex. Postman, cURL).
- Experience integrating data sources (knowledge bases, document sets, simple web crawlers) into AI or automation workflows.
- Working knowledge of JavaScript sufficient to build demo scripts, connectors, or lightweight automations.
Responsibilities
- Build, configure, and troubleshoot AI agents for SE-led trials and customer demos.
- Collaborate with Product and Engineering when platform or orchestration issues arise, ensuring quick resolution and feedback loops.
- Support integrations with knowledge bases, APIs, and simple web crawlers; maintain reliable demo and POC environments.
- Contribute to prompt libraries and agent orchestration frameworks, creating reusable patterns for multi-agent trials.
- Ensure smooth demo execution across languages, regions, and customer environments, minimizing rebuild time and technical blockers.
- Document configurations and share best practices across SE and GTM teams to improve consistency and speed of deployment.
Other
- Experienced Senior Sales Engineer or Solutions Architect with strong technical depth and an entrepreneurial, hands-on mindset.
- Organized and collaborative; thrives in fast-paced environments where urgency and customer impact drive priorities.
- Strong communication and presentation skills; able to explain complex AI systems to both technical and non-technical audiences.
- Builder mindset — eager to prototype, test, and iterate rapidly.
- Customer-first attitude — understands the sales cycle and value demonstration pressure.
