Building an application that generates code, pipelines, and creates web applications automatically via prompts, and enhancing contact center operations using generative AI frameworks.
Requirements
- 2-3 years of hands-on experience with generative AI implementations.
- 4-5 years of experience in software engineering.
- Strong understanding of Python and ability to quickly learn new frameworks.
- Proven experience in software engineering with a focus on AI and machine learning.
- Experience with agentic technologies and their applications.
- Familiarity with generative AI frameworks and LLMs.
- Knowledge of natural language processing (NLP) and computer vision.
Responsibilities
- Design, develop, and maintain applications that generate code, pipelines, and web applications automatically via prompts using generative and agentic AI.
- Enhance contact center operations by integrating generative AI solutions that improve customer experience and operational efficiency.
- Apply software design principles and common patterns to write clean, maintainable, and scalable code.
- Leverage unit testing frameworks to ensure code quality and reliability.
- Experiment with and implement cutting-edge LLM agentic technologies to enhance application capabilities.
- Implement GAI solutions in alignment with Client's AI Policies.
- Optimize and fine-tune AI models for performance, scalability, and accuracy.
Other
- Bachelors degree in Computer Science, Information Systems, or related discipline; or 8 years of equivalent work experience in lieu of a degree.
- Collaborate with cross-functional teams and business stakeholders to accelerate adoption of AI-powered tools.
- Conduct R&D to explore new AI techniques and future technologies such as blockchain and quantum computing.
- Provide technical guidance and mentorship to junior team members.
- Excellent problem-solving, communication, and collaboration skills.
