Hightouch's mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth. We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further, allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization.
Requirements
- Experience working with Martech tools/CEMs/CDPs/etc.
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
- Experience with programming, scripting or statistical packages (e.g. Python, R, Matlab, SQL)
Responsibilities
- Own all phases of AI Decisioning use case delivery working alongside Hightouch engineers, customer executives, marketers, and IT stakeholders
- Run design sessions with customers to decide on and document use case requirements and improvements
- Champion delivery & project management excellence through development of process playbooks and best practices
- Proactively identify, escalate and mitigate potential project risks
- Build relationships with key stakeholders at Hightouch customers
- Participate in determining the AI Decisioning product strategy
Other
- Ability to travel 10 - 25% required
- Strong discovery and interpersonal skills
- Intellectual curiosity, high ambition, and humility
- Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech
