The University of Washington is looking to integrate cutting-edge generative AI tools into their teaching, learning, and work, and needs an AI Support Specialist to help students, faculty, and staff adopt these technologies.
Requirements
- Minimum 2 years’ experience using customer support platforms (help desk software, knowledge base systems, AI tools or CRM tools)
- Proficiency with documentation and content creation tools (such as wikis, content management systems, or collaborative document platforms) for creating user guides and technical articles.
- Demonstrated broad knowledge software technologies with experience supporting a variety of productivity for a diverse customer base consisting of personnel with various skill levels and technical/non technical backgrounds.
- Experience with Azure OpenAI, Microsoft cognitive services, or similar platforms (desired).
- Knowledge of ServiceNow or enterprise IT support systems (desired).
Responsibilities
- Train and support users on nebulaONE and other AI platforms.
- Develop documentation, guides, and demos to promote AI literacy across campus.
- Lead outreach initiatives to showcase real-world use cases of AI in education and research.
- Troubleshoot issues, manage access, and monitor system performance and adoption.
- Contribute to AI tool and service improvements through user feedback and trend evaluation.
Other
- Demonstrated excellent customer service skills driven by a desire to empower customer success and strong problem ownership orientation.
- Bachelor's degree not explicitly mentioned, but may be required.
- Hybrid – on-site 2+ days/week, open office environment
- This position is temporarily funded; continued employment is contingent on ongoing funding and performance.
- Must disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment.
