Miro is looking for an AI Technical Architect to help their strategic customers design and deploy cutting-edge AI solutions that enhance collaboration and drive business outcomes using Miro. The role aims to guide customers through the implementation of AI solutions, bridging the gap between Customer Success, Product, and Engineering to define how AI transforms collaboration at scale.
Requirements
- Hands-on experience designing or implementing AI solutions, including working with LLMs, prompt engineering, and/or agent frameworks (e.g. AutoGPT, LangChain, RAG)
- Strong familiarity with AI tooling and APIs (e.g. OpenAI, Hugging Face, Vertex AI), and knowledge of how to integrate these within customer workflows
- Experience designing, evaluating, and deploying AI agents or workflows using frameworks like LangChain, CrewAI, or AutoGPT
- Knowledge of REST APIs and experience with low-code/no-code automation platforms is a strong plus
- Hands-on experience integrating AI into enterprise SaaS environments using APIs or low-code tools
- Knowledge of enterprise AI safety, data privacy, and responsible deployment practices
Responsibilities
- Lead customer discovery sessions focused on identifying AI use cases, data sources, technical constraints, and automation opportunities
- Design and implement AI-driven solutions in Miro, including intelligent templates, agents, summarization tools, and custom GPT integrations
- Serve as a trusted advisor on AI solution architecture, including data privacy, compliance, API usage, and model performance monitoring
- Guide customers through technical setup and change management for Miro’s AI features and integrations with other AI or automation platforms (e.g. Zapier, Workato, OpenAI, Azure OpenAI, LangChain)
- Collaborate with Product and Engineering to influence the roadmap based on real-world customer needs and emerging AI trends
- Partner with Customer Success and Account Managers to ensure successful onboarding, measurable adoption, and retention of AI use cases
- Facilitate enablement sessions and workshops for technical and non-technical audiences on using Miro’s AI tools effectively
Other
- Prioritizing candidates in east coast time zones for more streamlined collaboration with our EMEA teams.
- 6+ years of experience in a technical consulting, solution architecture, or professional services role with customer-facing responsibilities
- Excellent facilitation and communication skills with the ability to explain complex AI concepts to a non-technical audience
- Strategic mindset with a bias toward experimentation, iteration, and learning.
- Curiosity and empathy—especially when it comes to understanding a customer’s needs and how AI can uniquely solve them
