Kyndryl is seeking a UX designer to shape the user experience of AI-driven business transformation and elevate transformations through compelling executive storytelling, to drive clarity, alignment, and engagement across stakeholders.
Requirements
- 5+ years of experience in UX design, service design, or visual storytelling, preferably within enterprise environments or digital transformation settings.
- Experience creating educational content, guides, and user-facing materials to support rollout and adoption of digital technologies.
- Portfolio demonstrating excellence in user-centered design and effective communications, including examples of narrative decks, process visuals, and complex data storytelling.
- Strong proficiency in design and storytelling tools (e.g., Figma, Adobe Creative Suite, Miro, PowerPoint/Keynote).
- Proven ability to translate complex ideas into simple, elegant visuals and language tailored to senior stakeholders.
- Experience working with business process models, personas, journey maps, and AI/automation concepts is a plus.
Responsibilities
- User Experience Design: Lead the creation of intuitive, visually compelling UX artifacts that map business processes, highlight user journeys, and illustrate AI interactions and touchpoints.
- Executive Storytelling: Craft and deliver executive-facing content that conveys complex technical and process ideas with clarity, simplicity, and visual appeal.
- Visual Communication: Develop high-quality collateral such as presentation decks, infographics, diagrams, videos, and visual frameworks that support effective communication and change management efforts.
- Stakeholder Collaboration: Partner with senior leaders, data product teams, and transformation leads to co-create tailored messaging and visual design that supports business objectives.
Other
- Customer-focused – someone who prioritizes customer success in their work.
- Growth mindset; keen to drive your own personal and professional development.
- Open and borderless – naturally inclusive in how you work with others.
- Excellent communication skills, with strong attention to clarity, structure, and audience engagement.
- Ability to thrive in a fast-paced, cross-functional environment with high levels of ambiguity and change.
