Deloitte is looking to solve the biggest problems that affect customers, partners, constituents, and the workforce by empowering organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.
Requirements
- Minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry
- 5+ years project experience architecting, building, and supporting cloud-based solutions on AWS
- Applicable cloud certification within AWS
- Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations
- Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
- Working knowledge and experience of MS Office applications and tools
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
Responsibilities
- Design of Amazon Connect services
- Project management and delivery oversight of onshore and offshore development teams
- Build and manage teams
- Advise clients on best practices in AWS services
- Ensure quality on projects
- Identify new sales opportunities at existing clients
- Architect, build, and support cloud-based solutions on AWS
Other
- Minimum of 8+ years of overall experience
- Bachelor’s Degree in Computer Science, Engineering or equivalent work experience
- Ability to travel up to 50% on average
- Limited immigration sponsorship may be available
- Strong communication and collaboration skills
