NiSource is looking to solve the problem of monitoring, managing, and analyzing advanced metering infrastructure (AMI) systems and assets to ensure continuous service to customers.
Requirements
- Skilled in Microsoft Office Suite – Excel, Word, PowerPoint, Outlook, and Teams
- Skilled in analyzing complex problems
- Increased knowledge of utility meter-to-cash, customer operations, and meter operations processes
- Increased knowledge of units of measurement of energy
- Increased knowledge of Microsoft Excel, SQL, Power BI, Tableau, or other business intelligence tools for data analysis and visualization
- Increased knowledge of customer information systems (CIS)
- Valid driver's license
Responsibilities
- Perform technical review, acceptance testing and implementation for software and firmware upgrades for AMI related systems and associated tools and equipment.
- Monitor the AMI system for daily meter read delivery and network performance and run daily system batch jobs.
- Monitor AMI alerts and alarms; develop and present recommendations for resolution of any issues to support timely repairs of the AMI system, network, and associated equipment.
- Collaborate with field operations teams (meters and communications network devices) to monitor repairs of AMI devices and develop solutions to needed repairs.
- Utilize daily AMI system reporting for desktop resolution of identified performance issues with AMI devices.
- Monitor AMI orphans and no-read reports, trouble tickets, and high/low validation reports, escalate identified issues as necessary to AMI Operations leadership, and support solution development.
- Monitor AMI GIS data for problems; effectively determine source of issue (data quality in GIS system, device setting issue, other, etc.) and support solution development.
Other
- Bachelor's Degree in Engineering Technology, Information Systems, Computer Science, etc. or equivalent work experience
- At least four (4) years’ of utility experience in a utility operations or IT or similar function.
- Ability to demonstrate leadership and command respect based on technical expertise and communication style
- Valid driver's license
- Authorized to work in the United States without requiring sponsorship
