Ramp is seeking an experienced AML Operations Manager to lead and uplevel the day-to-day execution of financial crime controls, ensuring operational rigor, timely alert processing, high-quality investigations, and alignment with regulatory and partner expectations. The role aims to improve workflows, enhance tooling, drive automation, and reduce operational friction within the compliance team.
Requirements
- 6+ years of experience in AML/BSA compliance, financial crime investigations, or compliance operations, preferably in fintech or a similarly fast-paced financial services environment.
- Demonstrated experience managing or mentoring AML investigators or operators, including quality oversight and performance management.
- Strong understanding of BSA/AML regulatory requirements, industry best practices, and the end-to-end lifecycle of transaction monitoring, sanctions screening, KYC, and EDD workflows.
- Hands-on experience reviewing alerts, conducting investigations, drafting SARs, completing EDD, or evaluating sanctions/PEP matches.
- Familiarity with fraud and AML tooling, alerting systems, workflow management tools, and case-handling platforms.
- Ability to interpret data, generate insights, and define meaningful operational metrics; comfort using SQL or dashboarding tools is a plus.
- AI fluency: demonstrated ability to work with AI-assisted workflows, evaluate model outputs, identify failure modes, and collaborate with technical teams to safely incorporate automation into AML processes. Ability to recognize where AI can augment human review and where human judgment must be preserved.
Responsibilities
- Lead and develop a high-performing team of AML operators and investigators responsible for transaction monitoring alerts, case investigations, sanctions/PEP escalations, EDD reviews, partner reporting, and KYC/B escalations.
- Oversee day-to-day operational execution, ensuring timely alert processing, high-quality decisions, complete documentation, and adherence to SLAs and regulatory expectations.
- Maintain and continuously improve operational playbooks, SOPs, quality assurance frameworks, and escalation paths across all AML workflows.
- Partner with Compliance leadership to maintain a risk-based and scalable operational program aligned with policy, partner expectations, and federal/state regulatory obligations.
- Collaborate with Engineering to optimize alert workflows, enhance internal tooling, drive automation, and identify opportunities to reduce false positives.
- Analyze operational metrics to identify trends, operational risks, and training opportunities; produce regular reporting for Compliance leadership and Risk Committees.
- Perform deep-dive investigations on escalated or complex AML cases, sanctions alerts, or EDD determinations as needed.
Other
- Lead and uplevel the day-to-day execution of our financial crime controls across Transaction Monitoring, AML Investigations, Sanctions and PEP Screening, Enhanced Due Diligence (EDD), Partner Reporting, and KYC/B escalations.
- Oversee a team of AML operators and investigators, ensuring operational rigor, timely alert processing, high-quality investigations, and alignment with regulatory and partner expectations.
- Own operational strategy, documentation, quality assurance, staffing models, service level performance, and escalation pathways.
- Partner closely with cross-functional teams, including Compliance Strategy, Legal, Risk, Engineering and Fraud to improve workflows, enhance tooling, drive automation, and reduce operational friction.
- This role blends operational leadership with hands-on subject matter expertise.
