Intercontinental Exchange, Inc. (ICE) is seeking an Analyst II, Systems Operations to join their SRE Team to ensure the stability of the Mortgage Technology platform. This role will focus on improving system performance and reliability, managing production incidents, and supporting client needs.
Requirements
- Working knowledge of Windows, Linux and/or AWS.
- Working knowledge of database technologies such as SQL Server, T-SQL scripting
- Experience writing software in at least one high-level programming language such as Python, Java, PowerShell or Perl
- Working knowledge of internetworking and various LAN/WAN technologies
- Working knowledge of router, switch, firewall, and proxy technologies
- Understanding and working knowledge of TCP/IP and related network protocols
- Network troubleshooting and network forensic analysis (packet capture analysis)
Responsibilities
- Understand the various mortgage platforms and apply technical knowledge to improve system performance and reliability.
- Ownership of production incidents including communication, escalation, resolution, and follow-up for root-cause analysis.
- Create, manage, maintain Operational tools used in Platform Management.
- Develop and maintain disaster-recovery runbooks and procedures.
- Assist other ICE staff with problem solving and escalation procedures.
- Work with the client support to communicate important information about system maintenance, changes, events, and to address client concerns regarding any aspect of the services.
- Prepare documentation for troubleshooting and escalation procedures.
Other
- Associate/bachelor’s degree or equivalent working experience
- Excellent communication skills.
- Team Player - able to interface/liaison effectively with a variety of technical/non-technical contributors throughout the organization.
- Logical approach, critical thinking and analytical problem-solving skills with the ability to identify the root cause(s) of a problem.
- Demonstrate reliability, flexibility, and attention to detail.
