Intercontinental Exchange, Inc. (ICE) is seeking an Analyst II, Systems Operations to join their SRE Team to ensure the stability of the Mortgage Technology platform.
Requirements
- Working knowledge of Windows, Linux and/or AWS.
- Working knowledge of database technologies such as SQL Server, T-SQL scripting
- Experience writing software in at least one high-level programming language such as Python, Java, PowerShell or Perl
- Working knowledge of internetworking and various LAN/WAN technologies
- Working knowledge of router, switch, firewall, and proxy technologies
- Understanding and working knowledge of TCP/IP and related network protocols
- Network troubleshooting and network forensic analysis (packet capture analysis)
Responsibilities
- Understand the various mortgage platforms and apply technical knowledge to improve system performance and reliability.
- Ownership of production incidents including communication, escalation, resolution, and follow-up for root-cause analysis.
- Create, manage, maintain Operational tools used in Platform Management.
- Develop and maintain disaster-recovery runbooks and procedures.
- Prepare documentation for troubleshooting and escalation procedures.
- Assist other ICE staff with problem solving and escalation procedures.
- Work with the client support to communicate important information about system maintenance, changes, events, and to address client concerns regarding any aspect of the services.
Other
- Follow organizational practices regarding Incident, Problem, and Change Management.
- Ability to be organized and decisive while under pressure, when managing urgent and critical production incidents as and when they occur.
- Scheduling flexibility required.
- Associate/bachelor’s degree or equivalent working experience
- Excellent communication skills.
