American Airlines is looking to shape and support the future of the airport experience by defining strategic vision and supporting products, working in coordination across several stakeholders.
Requirements
- Knowledge and understanding of technology systems and how they can contribute to product strategy and Objectives and Key Results (OKR)
- Ability to quickly absorb technical concepts and communicate them to a non-technical audience
- Knowledge of Sabre PSS, Airline, Contact Center and Service Recovery Operations
- Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint
- Ability to work with technical leadership to understand benefits of technical enhancements and how they contribute to product OKRs and long-term strategic vision
- Experience with Agile, product ownership, project planning and delivery
- Ability to identify product OKRs and conduct analysis to measure success of business objectives
Responsibilities
- Collaborates with product stakeholders to define product strategy, develop product roadmap, and implement product deliverables/enhancements/features, etc.
- Translates business objectives into technical specifications by creating clearly written and well-defined user stories
- Develops and shares product knowledge through market insights, customer/user feedback, competitive analysis, industry trends and technology trends
- Comprehends technical and business trade-offs that enable teams to deliver value sooner
- Effectively tracks product spend through available tools and prioritizes technical debt along with business features
- Operates within the DevOps model, helping troubleshoot technical issues and prioritizing defect fixes and small enhancements among larger feature efforts
- Partners closely with IT architects and technical leads to develop solutions that deliver customer value quickly while reducing ongoing operational costs
Other
- Bachelor's degree in CS/CE/CIS/MIS/Engineering/Technology or Business Administration related field; or equivalent experience/training
- 3 years related experience
- 2 years Project Management and/or Product Development experience
- Highly developed interpersonal skills demonstrated through experience developing and growing internal, external and cross-functional relationships
- Demonstrated ability to effectively manage competing priorities and deadlines
