JetBlue University (JBU) is seeking an Analyst Training Systems to manage and support the training systems used by the organization, including training records, scheduling, learner portals, and data collection tools, ensuring seamless integration with other corporate systems.
Requirements
- One (1) year of experience working with web-based and data-driven applications/systems
- Proficient with Microsoft Office
- Intermediate SQL skills
- Experience with SQL Reporting Services, Crystal Reports, and/or equivalent reporting engine
- Web development/programming skills (.NET / Java / PHP / etc.)
- Experience with XQuery and XML manipulation (Preferred)
- Familiarity with administering electronic record keeping, learning management (LMS), or scheduling systems (Preferred)
Responsibilities
- Creates deliverables during system upgrades/implementations using best practices of the JBU Training Systems technical team
- Works with users to design processes and reports based on business needs and training data collected
- Develops, tests, and deploys reports using reporting tools and other technologies as required
- Develops and maintains automated electronic interfaces between training systems and other corporate systems
- Develops and maintains web-based user interfaces for training systems
- Provides first-, second-, and third-tier technical support to JBU crewmembers on all training systems
- Provides support to JetBlue crewmembers who experience difficulties while taking synchronous or asynchronous web- or computer-based training
Other
- Bachelor’s degree in a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
- Excellent customer service and interpersonal skills
- Excellent verbal and written communication skills
- Excellent time management skills and attention to detail
- Available for occasional overnight travel (10%)
