Royal Caribbean Group is looking for an Analyst, VDMO Apex Support to provide comprehensive support to internal teams and external suppliers through the company’s Vendor Registration Portal, ensuring smooth vendor onboarding and data integrity.
Requirements
- Minimum of 2 years of experience in system support or a similar technical role.
- Proficient in Power BI report development and data visualization.
- Experience with Oracle Fusion Cloud is a Plus.
- Ability to manage internal and external customer support and assist with technical concerns, troubleshoot problems and effectively communicate solutions.
- Ability to read, comprehend and analyze technical information.
- Proficiency with Microsoft Office applications, internet browsers (Internet Explorer, Firefox and Chrome) and email applications, MS Outlook type programs).
Responsibilities
- Manage user access and onboarding support for Apex Analytics.
- Respond promptly to internal and external inquiries related to the vendor registration process.
- Review vendor control validations and initiate corrective actions for failed field checks.
- Provide support and guidance for Proxy (emergency) onboarding submissions.
- Collaborate with subject matter experts across RCG departments to coordinate registration training for new employees and update existing training materials.
- Develop and maintain monthly and quarterly reports, including vendor KPIs.
- Perform routine system maintenance and ensure ongoing system integrity.
Other
- Bachelor’s degree in business management or a related field, or equivalent professional experience.
- Demonstrates strong expertise and practical knowledge within the designated area of responsibility.
- Ability to formulate, communicate, and implement effective solutions.
- Proven track record of successful collaboration with peers and cross-functional teams.
- Self-motivated and capable of working independently with minimal supervision.
